• If you want to cancel your order, the 2% charge will be deducted from the total amount paid in the order when refunding.
• Sivanarul Textiles has full rights to cancel & refund money of any orders without customer approval due to incorrect information in the order, or such issues beyond our control, like courier delay, manufacturing delay, etc.
• In case the ordered product is out of stock, then a refund will be processed within 7 days via UPI ID or Through Bank Account.
Refund in case of Cancellation of an order:
Refunds will be issued to the same bank account / card / UPI used for placing the order.
Return Policy :
• Since all the products are checked properly and dispatched, we do not accept return requests unless the item is defective, if you receive an incorrect size, or if you receive the wrong product.
• A comprehensive parcel opening video without pause or edit should be shared to claim any sort of issue; without opening the video, an exchange or refund can't be initiated.
• Kindly send an email to sivanarultextiles@gmail.com / WhatsApp with (the Parcel Opening video without any Cuts or Edits)
• Exchange can be done with Other Products or Refund. We will pay the shipping cost in case of Damage/Wrong product.
• Exchange order will be processed ONLY after we receive customer’s parcel back and product(s) pass(es) the quality check.
• All the sale, discounted, coupon & gift voucher purchases cannot be returned or exchanged.
• Exchange request can be initiated only ‘once per order’ and ‘within 7 (seven) days of delivery of the order’, given following conditions are satisfied:
1. Product(s) should be unused & unwashed
2. Product(s) is/are not purchased in sale/discounted price
3. Product(s) is/are not custom altered
4. Unpacking video (without pause) is must for damage, partial and wrong product received.
5. Customer will have to send parcel back to us.
Contact Us :
If you have any questions about our Returns and Refunds Policy, please contact us:
• By email: sivanarultextiles@gmail.com
• Contact: +91 99430 15139